Pendo Enablement Lead at Talent Software Services
Fort Myers, FL
About the Job
Pendo Enablement Lead
Job Summary: Talent Software Services is in search of a Pendo Enablement Lead for a contract position in Fort Myers, FL. The opportunity will be five months with a strong chance for a long-term extension.
Position Summary: On a broad scale this role is responsible for supporting the client's Conferences Attendee Sales Enablement team on their initial deployment of Salesforce.com, by producing high quality in-app guidance on a Pendo application for sales teams. Specifically, the role will include creating, managing, and optimizing in-app guidance through industry best practices and data and analytics. This role will also include producing data-driven analysis of user behavior.
Primary Responsibilities/Accountabilities:
Qualifications:
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Job Summary: Talent Software Services is in search of a Pendo Enablement Lead for a contract position in Fort Myers, FL. The opportunity will be five months with a strong chance for a long-term extension.
Position Summary: On a broad scale this role is responsible for supporting the client's Conferences Attendee Sales Enablement team on their initial deployment of Salesforce.com, by producing high quality in-app guidance on a Pendo application for sales teams. Specifically, the role will include creating, managing, and optimizing in-app guidance through industry best practices and data and analytics. This role will also include producing data-driven analysis of user behavior.
Primary Responsibilities/Accountabilities:
- Work closely with Sales Enablement Director and business partners to identify Salesforce in-app content needed to guide Sales reps.
- Identify the needs and requirements for a seamless in-app experience.
- Create and deliver high-quality, internal facing content via Pendo to support the Salesforce experience for our CAS sales teams.
- Optimize the CAS user experience of Pendo in-app guidance content via A/B testing and creatively identify ways to improve content engagement and overall, in-app experience.
- Support effective Pendo in-app content QA and testing.
- Troubleshoot with Pendo Support client's colleagues to solve any issues
- Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve content.
- Identify and recommend process improvements to Sales Enablement Director and business partners as required.
- Support Sales Enablement Director and business partners on Pendo analytics requests
- Support Sales Enablement Director to interpret analytics related to adoption metrics
- Ensure effective and timely issue resolution for all Pendo issues that arise from CAS reps and CAS business.
- Act as a subject matter expert for Pendo capabilities
- Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
- Establish and maintain relationships with internal counterparts and external vendor partners to support Pendo content development, technical troubleshooting, learn best practices and strategies
- Maintain familiarity with latest Pendo product capabilities and adopt these insights into daily work
Qualifications:
- Completed Bachelor's Degree
- 1+ years of Pendo experience is necessary
- 3-5 years' relevant work experience
- Familiarity with HTML and CSS is a plus
- Excellent time and project management skills
- Analytical mindset, detail-oriented
- Strong written and verbal communication skills
If this job is a match for your background, we would be honored to receive your application!
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!
Salary
30 - 32 /hour