Pega Production Support Consultant - virtusa

Pega Production Support Consultant - (CREQ175550)

 Overall three plus years of IT experience with minimum of one-year Production support experience and technical knowledge Willingness to work across rotation-based shifts. Should be very Good in communication. Extensive Analytical Skills. Optional : Knowledge in QlcikView, ETL Work activities specific to Production Services roles include Incident Management, Application Monitoring, Service Requests and Reporting. Provide production support for all defined and assigned application processes and ensure data is delivered to the customers at the right time as per agreed SLA. Responsible for job monitoring execution, troubleshoot any issues identify the root cause and fix any bugs as and when required. Monitor ServiceNow for any user created tickets and ensure SLA compliance for allocated applications. Address any queries raised by business in a timely manner within the stipulated SLA time.
 

  

Primary Location: US-VA-Norfolk

Schedule: Full Time

Employee Status: Individual Contributor

Job Type: Experienced

Travel: No

Job Posting: 20/11/2023, 8:09:12 PM

Minimum Salary: 76950

Maximum Salary: 95040