Pedigree Social Community Manager - Chatdesk
Nashville, TN 37201
About the Job
About the PEDIGREE® Brand
At PEDIGREE®, our commitment to dogs goes beyond providing nutritious and delicious meals. We believe that every dog has the power to transform lives by teaching us important lessons about loyalty, joy and unconditional love. Simply put, dogs make us better people and the world a better place. Feed the good.™
Summary
We're looking for a creative and strategic Social Community Manager Content Creator to join the PEDIGREE®brand team. In this role, you’ll play a key part in shaping our customer’s online experience across various social media platforms. This position requires professional skills in social media and an understanding of content creation, community building, engagement, and drive for brand growth. Not only do you need a technical understanding of social platforms, but the ability to create content (primarily video) that aligns with various trends, brand campaigns, etc. If you're passionate about building meaningful connections with a dog-loving audience, being creative, and driving brand growth, we want to hear from you!
Your Responsibilities
Requirements
Preferred but not Required
At PEDIGREE®, our commitment to dogs goes beyond providing nutritious and delicious meals. We believe that every dog has the power to transform lives by teaching us important lessons about loyalty, joy and unconditional love. Simply put, dogs make us better people and the world a better place. Feed the good.™
Summary
We're looking for a creative and strategic Social Community Manager Content Creator to join the PEDIGREE®brand team. In this role, you’ll play a key part in shaping our customer’s online experience across various social media platforms. This position requires professional skills in social media and an understanding of content creation, community building, engagement, and drive for brand growth. Not only do you need a technical understanding of social platforms, but the ability to create content (primarily video) that aligns with various trends, brand campaigns, etc. If you're passionate about building meaningful connections with a dog-loving audience, being creative, and driving brand growth, we want to hear from you!
Your Responsibilities
- Work with Chatdesk’s client’s agency and the PEDIGREE®brand team to:
- Proactively engage with users in the comments section of all brand organic and paid social posts
- Respond to customer inquiries, ensuring top-notch customer service and building meaningful relationships
- Search for relevant content to engage with key community members, collaborators, and influencers
- Work with Digital Ecosystem Coordinator to brainstorm and craft content, as well as assist in the creation of monthly content calendars and social listening reports
- Secure rights to share user-generated-content according to brand policies
- Schedule and post content based on company initiatives across Facebook, Instagram, and TikTok
- Ensure posts and comments align to brand voice and tone
- Strategically identify opportunities to surprise, delight, and honor brand fans
- Protect the brand & community by removing spam from posts and comments
- Keep up to date on new and emerging trends, tools, platforms, and practices in social media
- Strong understanding of social media platforms, including but not limited to: Instagram, TikTok, Facebook
- Understanding of historical, current, and future trends in the digital content and social media space
- Comfortable working cross-functionally with stakeholders across the organization
- Exposure to social analytics
- Ability to manage ambiguity, including changing timelines & objectives, while maintaining a strategic creative mindset
- Experience with or willingness to learn the following platforms:
- Social video editing apps, such as CapCut - can quickly execute video edits that align with brand guidelines
- Sprinklr (scheduling, reporting, social listening, UGC, etc.)
- Trello
- Canva
Requirements
- BA/BS in marketing, communications, advertising, graphic design, or related program with equivalent work experience
- 2 years of professional experience in social media community management and/or content creation
- Passionate about building and nurturing online communities
- Strong interpersonal, problem-solving, and multitasking skills
- Creative thinker who isn’t afraid to voice new ideas
- Exemplary attention to detail and self-starter work style
Preferred but not Required
- Passion and understanding of dog adoption, the PEDIGREE®brand purpose
- Preferred: Nashville, TN
- Considered: Hybrid In-Office Schedule
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Source : Chatdesk