Pediatric Therapy Receptionist - Summit Pediatric Therapy

About Us:

Summit Pediatric Therapy is a leading provider of pediatric therapy services dedicated to improving the lives of children and families in Colorado. We offer a collaborative and supportive environment where team members are empowered to make a meaningful impact. We provide individual and group speech, occupational, and physical therapy services by experienced, certified therapists. We're committed to delivering exceptional therapy services to our community and pride ourselves on our supportive team environment and our dedication to high-quality care.

Position Overview:

We are seeking a full-time Pediatric Therapy Customer Care Specialist to join our team. The primary responsibility of this role is to provide excellent customer service and ensure that our patients are treated with respect and empathy, while also communicating professionally and clearly with the clinic team in our Denver, CO location. This person will serve as a front desk receptionist and have immense opportunity to grow in both skill-set and career.

Key Responsibilities:

• Greet incoming patients in a friendly and professional manner.
• Obtain complete and accurate information from the patient for billing and demographics purposes.
• Schedule patients, greet and announce patients and visitors, and direct them as needed.
• Update patient registration information.
• Answer all incoming calls in a friendly and professional manner.
• Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines.
• Keep waiting and patient areas clean and tidy throughout the clinic.
• Work effectively as part of a highly professional team.
• Perform other duties as assigned.

Qualifications:

• 1-2 years of experience as a receptionist, preferably in a medical office.
• Bilingual in Spanish is highly preferred.
• High School Diploma or High School Equivalency.
• Strong computer skills, including experience with Microsoft applications and Google Docs.
• Demonstrated ability to be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
• Attention to detail.
• EMR experience is preferred.
• Understanding of medical insurance is preferred.

Experience:

• Medical office receptionist experience with heavy scheduling, at least 1-2 years.

What We Offer:

• Comprehensive benefits package including PTO, Medical, Dental, and Vision insurance.
• Supportive and collaborative team environment.
• Opportunities for professional growth and development.
• Work-life balance with no charting required at home.

Benefits:

• 401(k)
• Dental Insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday-Thursday - 8:00am-5:30pm
• Friday - 8:00am-2:00pm
• 40-hours Per Week

Location:

• In Office - Denver, CO

Pay:

• $19-$21 Per Hour