Pediatric Dental Front Office/Treatment Coordinator - Grace Dental
Menlo Park, CA 94025
About the Job
Experience the Grace Difference!
We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community.
What do we look for in a potential new team member?
We are looking to grow our front office team with a positive, driven, patient-centric individual! We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.
KNOWLEDGE, SKILLS & ABILITIES:
We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community.
What do we look for in a potential new team member?
We are looking to grow our front office team with a positive, driven, patient-centric individual! We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.
KNOWLEDGE, SKILLS & ABILITIES:
- Understand and comply with policies and procedures associated with a dental practice.
- Understand and comply with HIPAA regulations.
- Exceptional customer service and phone skills.
- Proficient in Microsoft Office (Word, Excel).
- Organized self-starter and motivated problem solver.
- Clear and effective communication skills (both written and verbal).
- Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.
ESSENTIAL DUTIES & RESPONSIBILITES:
- Maintain communication with patients via online platform, text and/or email.
- Handle patient reception.
- Manage/File Patient Charts/Records.
- Collect and post patient payments as needed.
- Educate, discuss and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
- Verify and then discuss dental benefits and pre-estimates; present fees to patients.
- Enter accurate patient benefit information into Dentrix system.
- Manage daily schedule to ensure production goals are consistently being met.
- Post/Enter pre-treatment estimates into system.
- Call patients to schedule treatment as applicable to their treatment plan.
- Track and call patients who do not schedule or whose treatment is incomplete.
- Follow-up: Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
- Building positive and productive relationships with referral partners for business growth.
- Document services rendered and other related information in patient's charts following each appointment.
- Provide support to office personnel when primary responsibilities are complete.
- Maintain up-to-date knowledge about practice services offered.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent.
- Knowledge of dental terminology a plus.
- 2+ years dental treatment coordinator experience or previous front-office experience in a dental practice.
Schedule:
- 8 hour shifts available Mon-Sat.
- Must be available Saturday (1-2 Saturdays/month).
What Grace Dental Pediatric has to offer:
- A positive, meaningful, challenging, and supportive work environment.
- A competitive salary with a comprehensive benefits package: including medical, family dental care, and paid time off
- An opportunity to serve amazing patients and be part of community outreach events.
- A convenient work schedule, which supports personal and professional growth.
- Technology forward, growth oriented dental practice.
- Pay: $25 - $35/hourly depending on experience.
- Benefits: Medical, Dental, 401K, PTO, paid holidays and sick days, incentive bonus opportunities, continuing education.
- Full-Time + Rotating Saturday | Weekdays 8:00am - 5:00pm, Saturday 8:00am-12:30pm
Interested? We'd love to hear from you!
Please submit three things:
- Cover letter detailing why you feel you would be a good fit for this position.
- Resume with Work History and References.
- Compensation expectations.
About Grace Dental:
Please check out our video: www.youtube.com/watch?v=YZBfy4B5O5A.
Source : Grace Dental