Pediatric Care Coordinator - LifeLong Medical Care

Overview

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking to hire a Pediatric Care Coordinator at our School Based Health Centers in Oakland. The Pediatric Care Coordinator is responsible for linking pediatric clients to medical, behavioral, and social services in a preventative and comprehensive manner. This role serves as the liaison between the patient and the community, and will help bridge the medical and behavioral health (BH) departments within LifeLong sites. This role will support young clients and their families with the basic medical, behavioral health, and social needs to lead healthy lives.

The Pediatric Care Coordinator is responsible for linking pediatric clients to medical, behavioral, and social services in a preventative and comprehensive manner. This role serves as the liaison between the client and the community, and will help dissolve the silos between the medical and behavioral health (BH) departments within the health centers. This role will support young clients and their families with the basic medical and social needs to lead healthy lives and to minimize their risks for entering the criminal justice system.

This is a grant funded full time, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $21.84 - $22.93/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Responsibilities

• Coordinate Behavioral Health (BH) and developmental needs for pediatric patients, with a focus on preventative and comprehensive care.
• Coordinate and support newborn care with a focus on premature and at-risk newborns from establishing care at our medical home to navigation of subspecialty follow-up services (as applicable to site).
• Support the navigation of wrap-around preventative services for patients and families including enrollment in Medi-Cal, Cal-Fresh, housing assistance, eviction prevention, and legal aid.
• Assist with implementing universal BH and trauma screenings for pediatric populations, with the goal of early intervention for at-risk patients, and to minimize their risks for entering the criminal justice system.
• Promote pediatric medical, behavioral health, and community resources.
• Link clients who have experienced adverse childhood experiences (ACEs) to appropriate follow-up resources both within the health centers and throughout the county Encourage partnership between external entities including, but not limited to schools, county behavioral health services, California Children’s Services (CCS), First 5/Help Me Grow (HMG), and the Regional Center of the East Bay.
• Assist with internal pediatric behavioral health caseloads, and referrals to internal and external behavioral health referrals (as applicable to site).
• Assist with pediatric wellness and behavioral health groups.
• Assist with coordinating transportation for patients to appointments.
• Complete required grant-related reports, and others related to role.Coordinate early childhood literacy program through management of Reach Out and Read (ROR) program
• Actively participate in ongoing trainings and workshops that promote continuing professional growth and increase knowledge base around pediatric healthcare service.
• Communicate well with patients, document clearly in the electronic medical record and interface with medical and behavioral health teamsto advocate for the patient and their family.
• Collaborate with medical, perinatal, and behavioral health teams, and liaison for parent-child dyadic care services.
• Support a positive work environment and foster teamwork.
• Employee may perform other duties as assigned.

Qualifications

• Flexibility and creativity – these positions are grant funded as pilot programs and will be an iterative and evolving process to seek improvements
• Excellent communication, organizational and time management skills with the ability to work individually and with a team
• Proficiency in administrative skills, computer operations, navigational skills and comfortable with Internet-based applications
• Sound decision-making skills including problem solving, critical thinking, and good clinical judgment for clinical and non-clinical issues
• Ability to work effectively and collaboratively with a variety of customers including patients, family members, health center/office staff, providers, and community-based organizations
• Cultural humility and respectful curiosity, ability to meet patients and families where they are
• Spanish language skills preferred

Certifications and/licenses

• High school diploma/AA or BA preferred
• At least three (3) years of progressively responsible work experience in a community-based setting