PCA Program Manager - The Northeast Independent Living Program, Inc.

Who are we? NILP is a rapidly growing, human service agency who assists persons with all types of disabilities who wish to live independently in their community throughout Northeast Massachusetts. NILP provides five core services of Advocacy, Peer Counseling, Information and Referral, Independent Living Skills Training, and Transition. NILP believes in consumer control and self-direction and provides these services with the knowledge that persons with disabilities are the best determinants of their needs and goals.

Position Overview: Under the supervision of the Director of PCA, the Program Manager for the Personal Care Attendant (PCA) services, will manage the day-to-day operations and direct care staff. We are seeking applicants with strong management experience working in the human service field, as well as who is passionate about helping others and willingness to show a commitment to the Independent Living philosophy. Applicants must have the ability to troubleshoot problems and resolve escalated inquiries by PCA program consumers.

What you will be doing:

• Ensure operational effectiveness of the PCA Program
• Monitor and ensure program is meeting all contractual obligations from funders
• Provide supervision and guidance to the PCA program staff and meet with staff regularly to ensure proper staff training and education on program regulations
• Triage escalated consumer issues and be the person responsible for making sure the issues are brought to a satisfactory resolution
• Track and monitor program referrals to ensure timely consumer service approval
• Communicate with community partners and funders to develop productive working relationships and referral sources
• Assist with monthly and quarterly reports to demonstrate program's ability to meet contractual performance standards

Who we are looking for?

• Bachelor's degree in human services, nonprofit management, or related field and three to five years of relevant work experience in these areas. This requirement may be substituted with equivalent independent living experience as a person living with a disability
• Bilingual in English and Spanish preferred
• Minimum of 5-7 years of supervisory/management experience
• Strong demonstrated organizational skills and excellent oral and written communication skills
• Proficient skills with technology including Microsoft 365, Teams, mobile devices, applications, and database management
• Ability to travel independently & reliable transportation required

The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ+ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic, and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided reasonable accommodations for the hiring process, offer processes, or at any point after the start of employment. If a reasonable accommodation is needed, please contact Lynette McRae at 978-687-4288 or lmcrae@nilp.org.