PC Refresh Tech at TEKsystems

Description

Summary: Supports desktops/laptops, servers, network infrastructure and provides hardware/software support to end users by performing the following duties

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Great customer service is a non negotiable - please provide examples on exceptional customer service

• Designs, specifies, configures, installs, and maintains network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, switches, cabling, and Internet service providers.

• Follows policies and procedures related to network hardware and software acquisition, license, use, support, security, and backup as outlined by Director of Information Technology; Consults with department managers to implement system solutions consistent with organizational objectives.

• Creates new user accounts and provides ongoing maintenance for network users, user environment, directories, and security.

• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs; provides training to end users on software and equipment usage; responds to resolve help desk issues.

• Communicates standards for use, operations, and security of network, personal computers, and data. Communicates with other departments to report and resolve software, hardware, and operations problems.

• Installs and tests software upgrades; collects and analyzes network and memory utilization; and develops and implements disaster recovery procedures.

• Manages data backup hardware/software and media retention, consistent with corporate procedure. Ensures that data backups are running successfully in the environment.

• Researches and evaluates new technologies. May participate in contract negotiations or coordinate activities with hardware, software and telecommunications vendors.

Skills

PXE, shuttle, imaging, dell, Windows, Help desk, Support, Customer service, Ticketing system, Windows server, System administrator, Windows 7, troubleshooting, migration, hardware support, Hardware/software, Desktop hardware, Hardware, Pc troubleshooting, Customer service oriented, Desktop, Asset management, Outlook, active directory, windows 10, office 365, technical support, deployment, Desktop troubleshooting, Installation, Deployments

Additional Skills & Qualifications

Ideal candidate is someone that shows an upward movement in their career to continue to grow. They would like to stay away from individuals that are stagnant in the specific space.

Ideally someone that has help desk experience then moved into desktop support.

Driven and hungry to grow

Team player and great customer service

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $15.00 - $20.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elkhart,IN.

Application Deadline

This position will be accepting applications until Jan 15, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.