PC/ LAN Technician - GTN Technical Staffing

PC/ LAN Technician

Highlights:
Location: Phoenix, AZ
Position Type: Contract/ contract to hire
Hourly / Salary: BOE
Residency Status: US Citizen
ONSITE ONLY

Our client is looking for a PC/ LAN Technician to join their team!

Essential Tasks:

• ​​Troubleshoots and resolves PC and peripheral device hardware and software-related problems with minimal supervision.
• Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision.
• Applies standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems.
• Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues.
• Documents issues and resolutions for team members.
• Provides and maintains a high level of customer service and communication while maintaining a patient, respectful, courteous, and professional demeanor.
• Proactively seeks ways to help customers, assist team members, resolve problems, and improve services delivered to customers. 

Required Skills:

• Microsoft Windows Operating Systems, desktop remote control tools, help desk ticketing systems, and networking protocols.
• Personal computing hardware and software, local area networks, and peripherals essentials.
• Create images for Laptops and Desktops using various tools.
• Communicating effectively, both verbally and written, to technical and non-technical customers at all levels of the organization.
• Providing excellent customer service in a fast-paced, demanding environment with attention to detail and persistence to solve problems promptly and professionally.
• Configure, troubleshoot, and fix fundamental technical problems.
• Think analytically and solve problems.
• Quickly learn new software applications.
• Provide coverage and address service requests to any departmental supported facility by our client.
• Work independently while effectively managing time within a large and dynamic technical environment in daily activities.
• Address a wide range of tasks as directed.

Required Experience & Education:

• High School Diploma or GED
• Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support OR Combined education and experience qualifications:
  • An equivalent combination of post-secondary education and/or job-related experience
• Must possess or have the ability to obtain a valid Arizona driver’s license at the time of hire.
• General knowledge of hand tools, hardware installations (how to set up a computer workstation with multiple screens), and wire mapping/management best practices preferred

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