Payroll Coordinator - Regus

Payroll Coordinator

General Summary:   Responsible for providing exceptional customer service to all team members regarding payroll queries. Responds to the payroll ticketing system, ensuring team members tickets are responded to within the appropriate time-frames, ensuring accuracy of information with the goal of helping the team members become self-sufficient with problem solving their payroll questions. Assists with other aspects of payroll processing, as assigned.

Essential Duties and Responsibilities:

• Respond to a high volume of requests, questions, escalations via ticketing system (ServiceNow)
• Provide a high level of customer service to Team Members by answering questions and/or escalating concerns to the payroll Manager.
• Assist team with preparing and processing Bi-weekly payroll.
• Work cross-functionally with Benefits, HRIS, and Field and Corporate HR Teams to ensure a seamless process.
• Accurately keys payroll-related data necessary to process and meet schedules and deadlines.
• Process new hires enrollment/termination & all other payroll changes in timely manner.
• Maintain compliance with federal and state regulations concerning payroll.
• Maintains personnel and payroll records, attendance & PTO balances.
• Prepare off-cycle checks as needed.
• Other duties as assigned or required.

Other Duties:

• Assist payroll manager with special projects.
• Respond to requests for employment verification.

Essential Knowledge, Skills, and Abilities:

• The ability to multi task in a fast paced deadline oriented environment
• Excellent attention to detail.
  • Ability to communicate detailed and sensitive information effectively with all levels in the organization

Base pay @$23.00/Hourly