Payments & Credit Operations – Business Analyst - JC Penney, Inc

Payments & Credit Operations - Business Analyst

The Business Analyst (Payments & Credit Operations) will report to the Director, Payments & Credit Operations and will  review business operations, assess evolving business ideas, liaise between internal and external business partners, and assist with project management on select initiatives. Create business cases for new processes or the revision of existing processes the business is considering. Assist in the provision of risk assessment and general information about impact of approved projects on the business.

Primary Responsibilities:

• Test business processes and recommend improvements to improve the customer experience and efficiency.
• Gather and analyze data for potential expansion of payment & credit products and services to JCPenney customers.
• Document “as is” and “to be” processes and describe the changes required to migrate to the “to be” capability to accurately document the change(s) required.
• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
• Identify and evaluate risks, issues, dependencies, and constraints associated with assigned projects, escalating where appropriate. Where necessary, develop, agree on, and implement solutions to manage risks and overcome project blockers.
• Write clear and well-structured business requirements and documentation. Communicate and validate requirements with relevant stakeholders.
•  Assist with project management for selected projects as assigned.Create (or design) reports, dashboards, and visualizations to help others understand business performance.

Core Competencies & Accomplishments:

• Bachelor’s Degree and 0 - 3 years Project Management experience.
• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
• Negotiates without supervision and provides technical guidance when required on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.

• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
• On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms. 
• Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. 

About JCPenney: 

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.