Payment Services Risk and Fraud Manager - First Interstate Bank

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position can be located at our Boise, ID W. Overland, Omaha, NE 93rd & W. Dodge, Billings, MT and Sioux Falls, SD Downtown branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve, and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY Responsible for preventing, identifying and mitigating fraud losses for credit and debit card portfolios of the Bank, in partnership and collaboration with Operational Managers and Enterprise Risk Management. Charged with leveraging key vendor insights, data and systems to drive a holistic approach to implement change, monitor impacts and report findings. Partner with a diverse group to assess, monitor and implement rules to prevent new account and transactional fraud in Payment Services while ensuring we provide superior client focus and experience. As a business unit subject matter expert, accountabilities include coordinating with internal stakeholders on strategic development and performance management to established benchmarks and key performance indicators while aligning with organizational and department goals. Collaborates with and supports Leadership for dispute management to ensure regulatory compliance and network requirements are met. Ensures Payment Services operational team has the tools, resources and training to execute on strategic plan. Creates a positive and productive work atmosphere to help develop and partner for risk mitigation in an evolving environment. ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned. Manages the output of multiple fraud monitoring platforms and builds cohesion across them. Analyzes fraud data to implement rules and refine tactics for ongoing prevention while minimizing false positives in collaboration with Enterprise Risk Management. Maintains comprehensive model documentation in accordance with the Bank’s Model Risk Management Program. Maintains reports to management regarding fraud losses, trends and recommendations. Maintains policy and procedure development to mitigate fraud risk while partnering with Operational Leaders and Enterprise Risk Management to ensure quality control measures are being followed. Independently determines if transactions are fraudulent and takes appropriate action(s); including escalating any fraud issues to the appropriate department manager or investigative unit. Resolves escalated and complex issues while ensuring compliance with regulations and audit standards. Partners with debit and credit dispute teams to investigate, identify trends and proactively minimize future related fraud loss. Collaborates heavily with Enterprise Risk Management for investigation and accurate SAR reporting. Communicates with customers, team members, business lines, merchants, other financial institutions, or other resources to validate information and/or transaction(s) and provide guidance on mitigation or recovery steps. Develops relationships and card fraud awareness for training, guidance and communication to ensure business line and banker awareness of evolving fraudulent activities. Conducts in depth investigation of debit and credit account activity and analysis of trends or common points of compromise, identify additional accounts affected by known fraud and collaborates on rule development to prevent future fraud with Enterprise Risk Management. Creates and updates procedures according to changes in or the implementation of new processes or systems. Coordinates discussions with fraud vendors regarding rule performance and rule implementation Escalates any risk or fraud issues to Leadership. Assists with development of reporting to drive recommendations and future change. Works with business lines and leadership to recommend and drive process improvements, regulatory compliance, and quality control. Assists with special projects where skill, knowledge and expertise are needed. QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION & EXPERIENCE Bachelor's degree (B. A.) from four-year college or university and a minimum of five (5) years of experience in banking, fraud & risk management or related profession; or equivalent combination of education and experience. Experience with Financial Crimes-related regulations and investigative experience with fraud is preferred. Exceptional communication skills, with the ability to talk to every level, from C-level executives to front-line employees. Familiarity with fraud, payments and data analytics methods/tools. Ability to quickly identify, measure and execute process improvements. A results-oriented mindset with the desire and ability to push through obstacles to achieve goals. Ability to engage with diverse stakeholders to achieve a common vision. Data-centric and detail-oriented approach. Ability to smartly set up processes to collect and use data for improved decision making. Track record of strong time management skills and ability to prioritize and drive efforts independently. Experience influencing and inspiring a team to take on a challenge or initiative to optimize daily operations and continually mitigate risk. Builds extensive networks- utilizes a large network of people, vendors, technology to stay current. Strong interpersonal and communication skills, and ability to effectively interact with senior leaders and work independently. Exceptional client focus. Must ensure clients stays at the center of fraud mitigation development and risk changes. Excellent organizational skills. Ability to make judgments based on information provided. Ability to work and complete tasks with minimal direct supervision. Ability to maintain high level of confidentiality. LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries of complaints of customers, regulatory agencies, or members of the business community. Ability to write speeches and reports. Ability to effectively present information to top management, public groups and/or boards of directors. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability, statistical correlation, validity and inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit, and climb or balance. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)255-5485, Monday through Friday, 8 am to 5 pm MST or email us at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish