Payment Services Coordinator - Learning Care Group, Inc.

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
• You want recognition. We provide a positive, fun workplace where employees are appreciated.

The Payment Services Coordinator is responsible for the daily processing of all 3^rd Party government agency deposits.  Identify, code, and distribute payment details to schools for payment allocation. Responsible for researching / resolving various school & customer payment exceptions and inquires (denials, chargebacks, voids, collections, problem checks, payment equipment issues, etc.).

The job of Payment Services Coordinator   can be performed in the following states:  Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Job Duties, Tasks and Responsibilities:

1. Monitor & provide feedback on payment related questions and inquiries for both internal and external customers (Phone, email, ticketing software).
2. Process Payment Exceptions & Corrections:  Review and research daily / weekly payment reports processing corrections as needed.
3. Identify & Code 3^rd Party Deposit:  Export deposit data - identify and add payment details including general ledger coding, agency name, school #, payment dates, etc. using a variety of data resources.
4. Import & Reconcile Deposit:    Import “coded” data into treasury management database using Excel import tool & reconcile to original deposit totals.
5. Prepare & Distribute Deposit Report (HOD – Home Office Deposit):  Export reconciled deposit - Prepare “HOD” data in an excel macro document communicated to all schools receiving funds.
6. Troubleshoot payment equipment and software issues within the schools (PaymentMate, Credit Card and Check Scanners).
7. Prepare and distribute daily / weekly / monthly metric reports to Treasury & Payment Service management.

Minimum Job Qualifications:

• High school diploma required, Associate degree of equivalent in a business-related field, such as Accounting or Finance preferred.
• Minimum 2 years of experience in Customer Service, Accounts Receivable, Accounts Payable, Treasury or related field.
• Experience with a multi-site organization and/or merchant payment processing knowledge preferred.
• Experience / comfort level with various Financial & Treasury applications (POS Systems, Treasury Management Tools, Payment Processing Apps, etc.). 

Other Skills and Abilities Qualifications:

• Excellent customer service skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Effective communication skills, written, verbal and interpersonal.
• Proficient time management, organizational skills, and ability to meet established deadlines.
• Competent working knowledge of Microsoft products with an emphasis on Excel and Teams.
  
     
• Must have strong analytical and quantitative skills.
• Ability to leverage strong attention to detail.

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.