Patient Transport Operations Manager 2 - Sodexo

Role Overview:

Sodexo is seeking a Patient Transport Operations Manager 2, to work within our Patient Transport department at UTMB Galveston.  This position will oversee the Patient Transportation department and ensure compliance at 3 campuses.  Position may require local travel to accounts and clinics in the area.  The Operations Manager will support 3 units (Galveston, League City and Clear Lake campuses) within The University of Texas Medical Branch – UTMB Galveston.

 

The UTMB Health system of care includes hospitals and emergency departments on four campuses, a network of primary and specialty care clinics, urgent care and walk-in services, and collaborations with physicians throughout Galveston and Brazoria counties, the Bay Area and Southeast Texas. UTMB embraces a Best Care philosophy, which means that UTMB is committed to making sure each patient receives the right care for the best possible results. UTMB is an academic medical center where physicians share knowledge and the most advanced treatment options and leading-edge research.

What You'll Do:

• Manage a large team of 75 employees and 5 supervisors across 3 locations to effectively maintain and inspect patient transport operations, including equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations and satisfaction
• Respond to and/or managing calls through the Service Response Center;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System.

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

• experience improving patient satisfaction, and driving compliance to HCAHPS, and Joint Commission.
• knowledge of patient care services in a healthcare setting;
• SRC or call center knowledge;
• in depth knowledge of quality control systems such as EPIC
• a basic understanding of EVS and Housekeeping services;
• experience with vendor and contract management;
• the ability to analyze data, present and effectively communicate to all levels within the organization 
• experience effectively managing projects within agreed upon timelines;
• a high level of proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance 
• 3-5 years previous operations management experience in soft facility services, such as patient transport or Service Response Center experience in a hospital or healthcare environment

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements:

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas