Patient Support Specialist - Poughkeepsie, NY - UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum in the tri-state region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey, and Southern Connecticut. For more information, visit www.optum.com/tri

At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 9:300am – 6:00pm EST. Our office is located at 6 Neptune Rd, Poughkeepsie, NY

We offer 2 weeks of paid training. This will be on the job training and the hours during training will be 8:30am to 5pm EST, Monday – Friday.

Primary Responsibilities:

• Provide quality Customer Service to the patients and visitors courteously and promptly

• Verify and update patient account information in the Misys system according to Front Desk policy and procedures

• Works routinely with Patient Assistance or the Insurance Leader(s) with patient account and/or Insurance inquiries

• Follow the Cash Security policy and procedures according to CAREMOUNT MEDICAL guidelines

• Maintains work area and patient waiting room routinely and in a neat and orderly manner

• Maintain knowledge of individual physicians scheduling requirements and preferences

• Uphold a professional image and environment at the front desk within CAREMOUNT MEDICAL

• Provide patient support and respond to requests for information in a courteous and timely manner

• Performs related work as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Graduate/GED or equivalent experience

• Must be 18 years old OR older

• 2+years of call center or high volume customer service phone experience. 
• Ability to work our normal business hours of 9:300am – 6:00pm EST.

Preferred Qualifications:

• 2+ years of experience in a medical practice environment

• Computer skills – Microsoft Office (Microsoft Outlook, Microsoft Word, Microsoft Excel)

CareMount Medical, ProHEALTH Care Associates, and Riverside Medical Group (the “Practices”) are all physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employ, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the Practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives. 

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. CareMount is an EO employer - M/F/Veteran/Disability 

New York Residents Only: The hourly range for New York residents is $16.00 - $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED