Patient Support Specialist at Careers Integrated Resources Inc

Job Title: Patient Support Specialist

Job Location: Whippany, NJ , 07981

Job Duration: 5+ Months (Possibility of Extension)

Shift : Mon – Fri 08:00 am - 04:30 pm and 10:00 am – 06:30 pm

Job Description:

• Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
• Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
• Performs other assignments as needed.
• May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing)