Patient Support Coordinator - PrideStaff

Patient Support Coordinators needed ASAP!

This is an office position in a professional setting
Pay Rate = $16/hr



Responsibilities:

• Schedule appointments in Athena / DARA.
• Verify insurance and collect copays.
• Check patients in and out and complete any needed documentation.
• Effectively communicate with patients through various platforms.
• Provide on-demand support for large interactions with patient facing entities.
• Coordinate with the field team and clinical team providing care.
• Coordinate support with patient medical records, letters, forms, and patient follow-up.
• Ensure professional communication with coworkers and field staff.
• Reminder calls to patients.
• Track, respond to and follow-up on all leads (patient interest), patient referrals, and partner referrals.
• Monitor the field crew in DARA and address any issues as soon as possible.
• Provide excellent customer service to patients looking to schedule medical appointments or address follow-up needs.
• Maintain a professional demeanor in the office with  office staff and while on the phone with customer and field staff.
• Stay current with the changing needs of the department.
• Additional assignments may be required as necessary.

 


Qualifications:

• High school diploma or general education degree (GED)
• Proven experience working in a call center or phone-based sales/support team.
• Experience in healthcare, supporting patient scheduling, billing, or EMS (Emergency Medical Services) dispatching is a plus.
• Tech-savvy with experience using Excel (required)
• Call Center / Contact Center systems and Salesforce is a plus.
• Fast typing (30 words/minute)
• Knowledge of procedures and guidelines for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business

Shift Times:
Monday - Wednesday 8:30am - 7:00pm    
Thursday - Saturday 8:30am - 7:00pm
Thursday - Saturday 10:30am - 9:00pm   
***30 hrs per week plus opportunity to earn additional hours to real full time status

Please call PRIDESTAFF
205-440-3729

Compensation / Pay Rate (Up to): $16.00 - $17.00 Per Hour