Patient Services Technician - CREAM Apothecaries Ohio, LLC

Job Summary
The Patient Services Technician is a critical team member and responsible for providing memorable patient consultations
and ensuring operational excellence. The Patient Services Technician is also responsible for assisting with checking in
patients, cash handling, dispensary cleanliness and presentation and inventory control.

Duties and responsibilities or (Essential Functions)
● Greet patients with a smile and positive attitude
● Provide an outstanding customer experience that exceeds customer expectations and creates loyalty
● Maintains confidentiality with customer information and interaction
● Responsible for effectively and compassionately answering customer questions, fulfilling orders, transaction cash
handling, accurately utilizing the POS system, maintaining customer records.
● Assists in maintaining a clean and organized store environment
● Follows all company policies and compliance regulations as required by state law
● Completes transactions at the POS ensuring proper inventory management
● Checks customers' ID and ensures compliance with ability to make purchases, including program supply limits
● Performs daily opening and closing procedures
● Continue on-going cannabis and compliance education and ensure annual training requirements are met
● Assist with receiving, counting, stocking and auditing inventory
● Other duties as assigned.

Qualifications
● High school diploma and a minimum of three years retail or hospitality experience
● Highly organized with strong customer service skills
● Proficient in using point-of-sale (POS) systems, inventory management software, and other dispensary-related
tools and technologies preferred
● Ability to work a varied schedule, including nights, weekends and holidays
● Must be over age 21, able to obtain State required credentials, and pass a criminal background check

Physical requirements
Walking and standing for extended periods of time