Patient Services Supervisor - Texas Tech University

Major/Essential Functions

• Work with the Program Director to coordinate and oversee day to day operations. Computer scheduling and communication of mental health and Phone service/appointments.
• Develops procedures and workflows with administrator for efficient operations.
• Works in collaboration with primary care health providers, case management providers, employees, and outside consultants as needed to ensure a high-quality continuum of care that comprehensively meets the needs of the patient.
• Develops strategies for improved efficiency and evaluate performance of team operations to pinpoint areas for improvement
• Supervises assigned team members for daily operations and leads team for departmental objectives
• Trains new staff as appropriate on health systems work flows and PSS workflows.
• Conducted follow-up calls with patients’ post-appointment to ensure satisfaction.
• Assisted patients with paperwork and appointment preparation.
• Responded promptly and professionally to urgent requests from providers or patients.
• Processed specialist visits referrals according to protocols.
• Collaborated effectively with healthcare professionals and staff.
• Updated patient profiles via computer system data entry.
• Maintained cleanliness of waiting area.
• Lead the front desk operations including answering phones, scheduling, insurance verification, and payments collection.
• Verified insurance eligibility through online systems or phone calls.
• Interact with patients and faculty, handling additional tasks as needed.
• Handle daily mail, faxes, and emails with high confidentiality.
• Ensure all insurance pre-visits, pre-authorizations, and referrals were on file before visits.
• Collected co-pays, deductibles, and co-insurance payments from patients.
• Provides billing inquires to the coders to help discuss with patients.
• Handled medical records, ensuring compliance with legal and HIPAA regulations.
• Organized weekly meetings with administrator to discuss relevant information.
• Collaborated with Clinic Leadership to improve clinic flow and patient satisfaction.
• Promoted teamwork and positive patient perceptions through effective communication.
• Complete duties/projects as assigned by department administrator.

Grant Funded?

Yes

Pay Grade Minimum

Salary commensurate with related education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Campus

HSC - Lubbock

Department

Psychiatry Dept Lbk Genl

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Job Group

Information and Records Clerks

Occasional Duties

Other duties assigned

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.