Patient Services Specialist I - floater - CaroMont Health

Job Summary: Provides front office support duties including, but not limited to, obtaining referrals and pre-certifications, collecting co-pays and missing patient data, scheduling appointments, and coding fee slips. Communicates and models mission and values of CaroMont Health. This position requires the ability to travel to and work in any CMG Medical Office as needed.

Qualifications: High School diploma or equivalent with at least 1 year customer service experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and their family members. Requires knowledge of physician office policies, CPT and ICD-9 coding, procedures and equipment. Must be able to handle a fast-paced environment in a confident, professional manner. Must be a self-motivator, possessing a high level of judgment skills and initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Ability to listen compassionately demonstrating effective problem solving and critical thinking techniques to areas of concern to patients and employees without appearing judgemental is essential.

EOE AA M/F/Vet/Disability

PI242244653