Patient Services Representative - Axelon Services Corporation

**Candidate must be Bilingual: Spanish/ English

Ideal Candidate:
We would prefer the candidate to have medical office experience, excellent customer service skills, critical thinking and the ability to work independently. They should be patient focused.

Requirements:
Education: High School Diploma or equivalent
Skills: Knowledge of Medical Terminology, strong interpersonal skills; demonstrates
the ability to handle multiple tasks; demonstrates the ability to prioritize and organize
work, completing assignments in a timely and accurate manner.
Experience: 1 yr experience in a clerical role or healthcare environment

Essential Functions of the Job:
1. Answers telephones properly, courteously, and tactfully with the public, physicians,
outside businesses, and other departments. Directs calls to the appropriate party and
transfers when appropriate. Takes complete and accurate messages
2. Responds to phone messages in a timely manner
3. Facilitates patient appointments and referrals in a timely, efficient and friendly manner
4. Registers, pre-certifies and schedules patients accurately and in a timely manner
5. Verifies patient s eligibility of insurance utilizing assigned tools and resources, updates
demographic and insurance as needed and copies information into the patient s account
6. Obtains demographic and insurance information from patient in a pleasant, efficient
manner and inputs data accurately into the patient management system
7. Prepares or assists patients to acquire financial estimate of the anticipated price for the
services to be rendered prior to the performance of services and communicates the
information to the patient
8. Processes and maintains all patient schedules for area of responsibility, runs schedules
daily, forwards to appropriate departments and/or individuals in a timely manner.
Communicates schedule changes as needed
9. Provides general reception duties including; greeting and assisting customers in a timely
and courteous manner with a willing and helpful attitude
10. Engages patients who have been waiting past their appointment time notifying the
patients of any delays
11. Collects all current and past-due patient responsibility balances (i.e., co-payment,
deductible, coinsurance, self-pay balances, bad debt balance) prior to services being
rendered
12. Performs daily reconciliation, balancing and cash out procedures
13. Provides superior customer service focused on professional and effective communication
with patients and co-workers
14. Prepares the next day s work for all scheduled patients to include the financial estimate of
the patient responsibility balance
15. Shares responsibility/accountability for work with team members
16. Completes work within authorized time to ensure compliance with department standards
17. Understands the impact of actions, attitudes, and the patient s perception as it relates to
overall customer satisfaction and be self-aware of how your role affects the customer s
experience
18. Initiates IT work tickets to resolve equipment or system related issues