Patient Services Representative - SAC Health

About SAC Health:

SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values:

Quality Healthcare - providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
Teamwork - working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
Wholeness - ministering to the spiritual, physical, mental & emotional needs of others
Integrity - living & working in an authentic, honest way that inspires trust
Compassion - engaging with the needs & suffering of others, out of concern for their well-being
Excellence - striving to exceed expectations for our patients, community, & staff
Humble Service - caring with a kind & selfless spirit
Respect - holding others in high regard by empowering them to reach their God-given potential

DESCRIPTION:

Responsible for the scheduling of patients for appointments in all clinical departments. Responsible for helping expedite patient flow through clinic front office by ensuring the patients are checked in and records are available to staff at all times. Responsible for determining insurance coverage and financial qualifications for discount programs. Update patient information in computer. Responsible to plan, organize and complete all task in a timely manner. Demonstrates standard ethics and ensures that procedures and policies are fallowed at all times. Demonstrates to work with others well in a team atmosphere. Other duties as assigned.

Schedule: Monday - Friday, 5 days per week, 8 Hour shifts

ESSENTIAL FUNCTIONS AND DELIVERABLES:

• Must be able to adhere to company attendance policy.
• Greet all patients and guests in a warm and friendly manner. Must have a pleasant demeanor at all times and be able to handle difficult customers and situations in a tactful and respectful manner.
• Must have excellent skills; be customer oriented.
• Provide information for all inquiries both in person and by telephone regarding clinic fees and payment programs. Check for authorization and or referral.
• Make appointments for assigned departments.
• Check patient in for medical appointments, Ensure patients are being seen for appropriate appointment and PCP and assign proper guarantors for continuity of care purposes.
• Determine appropriate program or payer source for each patient checking in based on complex criteria including medical services needed, age, income, etc., providing applications as needed.
• Interview patients for sliding fee scales. Determine amount of discount by obtaining family size and income data and utilizing federal poverty guidelines together with SACHS sliding fee schedule.
• Document in computer and on client medical record the insurance status, payment method, payment balance, or sliding fee percent.
• Maximize clinic revenues by screening clients for third party reimbursement sources. Refer clients to Medi-cal when appropriate.
• Check eligibility on a variety of payer sources. Ensure patient is assigned to correct PCP (Primary Care Provider) for continuity of care purposes.
• Collect payments and balance cash drawer.
• Assist with reports as needed.
• Assisting in training new employees when necessary.
• Must have excellent communication skills; be customer service oriented.
• Ability to work as part of team in a cohesive manner.
• Other related duties and responsibilities as assigned. Must be flexible in completing other related duties and responsibilities as assigned.
• Must be able to adhere to the Attendance policy and procedure.
• Ability to collaborate, teach, support and function in a teaching organization that builds, coaches and embraces interns and residency programs. Must demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents and interns, while continuously building a trusting, safe, patient centered workplace.
• Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.

QUALIFICATIONS:

• Education: High school diploma or equivalent. Medical terminology preferred. Additional studies in business preferred. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Experience: Medical billing classes or one year of experience in front or back Medical Office preferred. Bilingual-English/Spanish preferred.
• Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
• Interpersonal Skills: Communicate by phone, in writing and in person with all levels of personnel, students, patients and insurance agencies; able to read, analyze and interpret procedures from various payer sources. Must possess basic writing skills. Must have friendly, cooperative, caring and calm demeanor. Commitment to serve low-income clients.

Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

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Full Benefits Package:

• PTO and Sick Leave Plans
• Medical / Dental / Vision package
• Monthly Health Insurance Premium Rates among the lowest in the industry
• Retirement Account with up to 8% employer contribution
• Employer-paid Life Insurance
• Fitness Facility access
• 9 Paid Holidays
• 1 Paid Birthday Holiday

EEO

SAC Health complies with applicable Federal and State civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, sexual orientation or gender identity.