Patient Services Representative - Primary Care - Ithaca Mall - Cayuga Health System

Patient Service Representative - Primary Care - Ithaca Mall

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Roles and Responsibilities:

• Check in patients upon arrival.
• Verify/Update patient demographics.
• Scan insurance cards.
• Obtain signatures on required forms (HIPAA, etc.).
• Update status in Medent (arrived, waiting, etc.).
• Collect outstanding balances and co-pays.
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders.
• Take messages or triage phone calls.
• Schedule patient appointments.
• Initiate paperwork for insurance referrals and pre-authorizations.
• Mail new patient questionnaire.
• Print schedules for the next day.
• Place provider meetings in Medent.
• Appointment confirmation calls in some offices.
• Check out patient and print CVS.
• Responsible for daily cash out and bank deposit.
• Turn phones over to/from answering service.
• Answer/direct incoming phone calls; triage as appropriate.
• Make appointments over the phone with appropriate provider.
• Place new and returning patients in provider schedule according to office protocols/provider template.
• Make follow up appointments.
• Open/organize templates for providers.
• Assist with physician meeting scheduling (in some practices).
• Call for insurance referrals and pre-authorizations.
• Send email to patients with regard to patient portal.
• In smaller offices, duties may also include:
• Records releases.
• Monitor fax tank and scan records.

Required Skills and Experience:

• High School diploma or equivalent
• Previous medical office experience preferred
• College level training/education in a healthcare support field preferred
• Previous EMR use/training helpful
• Excellent customer service and problem-solving ability
• Ability to think through potential solutions to issues
• Good time management and prioritization skills
• Good computer skills - Medent and Microsoft Office are utilized.

Physical Requirements:

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb.

Location and Travel Requirements:

• Onsite
• CHS Ithaca Mall, 40 Catherwood Rd, Ithaca
• 7:30 am - 5:30 pm M - F, hours vary by weekly staff rotation.

Pay Range Disclosure:

• $18 to $22.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.