Patient Services Representative - Advanced Resources
Nashua, NH 03060
About the Job
Patient Services Representative
5 Months Contract
300, Main St Suite 301B. Next To Work Out World, Nashua NH 03060
$20/Hr.
1st Shift EST - Mon - Fri.
Summary:
Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.
Duties and Responsibilities:
- Greet customers appropriately. Treat all customers in a courteous manner.
- Assists patients with kiosk sign-in, and ensures accuracy of same.
- Handles customer inquiries.
- Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
- Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
- Demonstrates organizational commitment and values.
- Adheres to departmental and company policies.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
- Completes all required training.
- Assists with stocking of supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
Required Work Experience:
- One year customer service experience.
- Preferred Work Experience:
- Keyboard/data entry and PC experience.
- Physical and Mental Requirements:
- Prolonged standing/sitting.
- Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
- Talking.
- Vision - requires constant mental visual attention to details.
- Walking.
- Balancing Bending/Kneeling.
- Pushing/Pulling.
- Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative.
Knowledge:
- Medical Terminology helpful, not required.
Skills:
- Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
- Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
- High School Diploma or Equivalent Required.
Source : Advanced Resources