Patient Services Representative - Regency Hospital - Minneapolis

Critical Illness Recovery Hospital

Patient Services Representative (PSR)

Full-time

Why work for our hospitals? We are committed to your growth and success!

• Tuition Reimbursement
• Extensive and thorough orientation program
• Team oriented environment
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave

At Select Medical’s Critical Illness Recovery Hospitals, you are taking care of the most vulnerable patients in your community. We care for chronically and critically ill or post-ICU patients who require extended hospital care. We employ over 50,000 people across the country and provide quality care to approximately 70,000 patients each and every day across our four divisions.

The Patient Services Representative (PSR) is responsible for a variety of activities related to the patient experience. The primary tasks include:

• Assists with day-to-day functions, events, and services that promote an excellent patient experience.
• Rounding on patients and communicating with them in a respectful manner.
• Responsible for the distribution, collection, and data of the hospital patient satisfaction survey.
• Providing service recovery when needed and collecting feedback.
• Assists in activities that enhance the patient experience for patients, families and visitors.
• The PSR must be familiar with the policies and procedures so they can support patients.
• Performs other duties as requested.

Minimum Qualifications

• Requires skills in report writing, problem solving, and critical thinking
• Requires computer literacy and the ability to utilize additional software programs as implemented.
• Requires experience assisting and serving a variety of diverse cultures and patient populations.

Preferred Qualifications 

• High School graduate or equivalent preferred.
• Previous experience within a health-care customer service role preferred. 

Our mission is to provide an exceptional patient care experience that promotes healing and recovery in a compassionate environment. Each employee plays a vital role in doing that by living our cultural behaviors - celebrating success, owning the future, being patient-centered, creating change, thinking first and building trust.

We'd love for you to join the team!

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.