Patient Services Representative - Pediatric Specialists of Virginia

Overview

This position is responsible for registering patients for multiple outpatient specialties. He/she is accountable for providing excellent service along with providing a variety of additional administrative and clerical support to facilitate the smooth operation of the overall clinic.

Responsibilities

• Registers patients for multiple outpatient services
  • Registers patients accurately, efficiently and professionally to ensure data integrity and facilitate timely claims processing, as well as, collecting patient liabilities at point of service
  • Creates accurate and complete accounts in electronic medical record by obtaining and verifying all necessary information
  • Applies financial screening guidelines to ensure secured financially collectible accounts
  • Schedules and registers efficiently and accurately following established guidelines for the applicable department
  • Counsels patients on financial liability using available financial tools in Epic (EMR system)

• Accountable for providing excellent service
  • Provides excellent service as the first point of contact at the front desk by identifying patient/visitor needs and fulfilling patient/visitor expectations
  • Communicates effectively with various audiences in person, via telephone, email, etc.
  • Answers inquiries via telephone calls and sends accurate messages to the appropriate staff
  • Maintains a professional and calm demeanor while being able to multitask

• Provides a variety of administrative and clerical support to facilitate the smooth operation of the overall clinic
  • Communicates effectively and works cooperatively with providers and clinical staff to ensure clinics run smoothly
  • Performs a variety of other clerical tasks

Required Qualifications

• One year healthcare experience preferably in a medical office environment
• High School Diploma or GED
• Basic computer skills: 50 wpm; Microsoft Office

Desired Qualifications

• Bilingual in Spanish preferred
• Previous experience using EPIC or other EMR system

Physical Demands of Position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, walk and talk or hear; and type on a keyboard. He/she may be required to reach with hands and arms and stoop, kneel, crouch, or crawl; stand, use hands to finger, handle, or feel and climb or balance. The employee may be required to lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include near vision, and distance vision and ability to adjust focus.

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