Patient Services Representative Emergency Room (PRN DAYS AND NIGHTS) - WEST PLANO EMERGENCY ROOM - The Colony ER Hospital

Patient Services Representative

WEST PLANO EMERGENCY ROOM is a Hospital Outpatient Department (HOPD) of The Colony ER Hospital.

The Patient Services Representative is responsible for greeting patients with a smile, answering the phone, entering information into the database, insurance verification, and general clerical and hospitality duties. In this position, it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multi-task is a must.

Applicant Requirements and Qualifications:

• Minimum 2-4 years experience in healthcare working with insurance and direct patient interactions.
• Must excel at Microsoft Office, Adobe, Outlook, and other common computer applications needed to complete daily tasks.
• Exceptional communication skills and customer service is required.
• Knowledge or experience with EHRs is recommended.
• Knowledge and skills regarding all general office equipment including scanners, telephones, copiers, and fax.
• Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectively.
• Must maintain a current BLS certification.