Patient Services Representative - UBMD Primary Care

UBMD Primary Care seeking Patient Services Representative (PSR) to work at busy multi-specialty outpatient clinic located at Conventus Medical Building-1001 Main Street, Buffalo, NY 14203.  Schedule will be Mon through Fri with ability to work one (1) Thursday evening (12:30-8:30 pm) per month on rotation with the other PSR's.

Duties include, but are not limited to, greeting patients, check in/out, verifying insurances, scheduling appointments, daily copay reports/collecting copays, general customer service. Must have excellent communication and multi-tasking skills. 1-2 years' experience in medical office required, EMR and Healthenet experience required, general office skills (faxing, copying, etc.) required.

Any offer of employment is contingent upon background check and drug screen. AA/EOE

JOB DESCRIPTION                                                                                                                

Job Summary:

• The Patient Services Representative (PSR) performs administrative duties for the office including scheduling patient appointments, greeting patients, handling heavy call volume, collecting copays as well as greeting vendors and other visitors in the reception area of the clinic.

Essential Functions:

• Schedules and confirms patient appointments.
• Captures and verifies patient demographics, current insurance, appropriate forms and signatures to ensure accurate billing and medical record information for the check-in process for all patients.
• Receives changes to payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, and other business associates.
• Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Answers telephone in a timely manner and manages/directs calls appropriately. 
• Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Assists in compilation of data for regular and special reports as requested by the Site Coordinator/Manager and/or Medical Director.
• Schedules or arranges other tests or referrals to specialists as necessary. Completes prior authorizations for imaging as necessary.
• Processes referrals and maintains knowledge of referral process.
• Organizes caseload of patients for the following day.
• Coordinates timely follow up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits.
• Provides patients with educational materials, distribution of resource literature from insurance carriers and/or community service recommendations.
• Follows Patient Centered Medical Home (PCMH) standards, as applicable per site.
• Reviews and addresses daily tasks as assigned.
• Complies with all OSHA regulations.
• Adheres to HIPAA and confidentiality policies and procedures.

Other Functions:

• Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies as set forth.
• Maintains competence through continuing education and/or inservice training.
• Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
• Any other duties as requested or assigned by the Site Coordinator/Manager, Medical Director and/or other management representative.  Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• May be required to travel to other UBMDFM location(s) dependent on company need.
• Work hours may fluctuate depending on company/clinic needs.

 Qualifications: 

Education: High School diploma or GED, Associate’s degree preferred.                                               

Experience: One (1) to two (2) years’ experience working in medical reception and/or customer service, preferable in a clinic setting.  Experience in electronic medical records strongly preferred.

 Knowledge, Skills & Abilities: Medical terminology preferred.  Knowledge of various insurances and procedure codes helpful.  Excellent communication skills required.  Knowledge of Microsoft Office programs preferred.

Working/Environment Conditions:

• Position is in a well-lit, fast-paced, clean office environment. 
• Office noise level will be mild to moderate most times.
• Moderate/average indoor temperatures.
• Environment may have occupational health exposures/hazards.

Physical Requirements:

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer.
• While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting (up to 15 pounds) may be required.
• Regular, predictable attendance is required.
• Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.

Equipment:

• Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator.

UBMD Primary Care is an equal employment opportunity (EEO) employer.  We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law.  We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.

UBMD Primary Care  is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.