Patient Services Representative - Hiregy

Patient Services Representative

Location:  Brandon, FL – This position is onsite
Some roles may request coverage at other locations

Pay: $18.00 per hour

Type:  Contract 

Schedule:  To be determined, alternating Saturdays may be required

Job description:

• Assist with urinalysis.
• Provide administrative support to the Program Director and clinical staff.
• Meet with adult patients and guardians of adolescent patients to review their benefits and make fee agreements.
• Ensure that all government documentation is collected and uploaded to patient’s electronic health record in Welligent timely (no later than EOD on date of assessment).
• Contact insurance companies to verify eligibility and obtain initial authorizations for coverage, including Medicaid coverage.
• Record coverage details in Welligent.
• Assist patients with enrollment and admission forms.
• Collect fees and copayments from patients or guardians at the time of services.
• Communicate as needed with other staff regarding patient benefits.
• Maintain organized filing systems and reception area.
• Enroll patients in Company system of care.
• Provide excellent customer service to patients and others who call or visit the facility.
• Schedule initial and recurring client appointments.
• Master Welligent EMR for scheduling and other administrative tasks as directed.
• Use good judgment in assisting callers and visitors.
• Answer and forward incoming calls and document, via email, clear and complete messages for unavailable staff.
• Receive mail and deliveries.
• Generate and analyze reports for front end operation daily/weekly.
• Proactively address possible scheduling conflicts.
• Attend staff meetings and required trainings.
• Assist in lab coverage, performing UAs, as needed.
• Demonstrate proficiency in Company's electronic health record system (Welligent) sufficient to fulfill the duties required by this position
• Perform other duties as assigned.

Nice to have:

• CNA
• Nursing home experience
• Healthcare background
• Bilingual: Spanish/English

Requirements:

• Must have an administrative background (front desk, billing, insurance, etc.)
• Uniform requirement: Must be able to purchase navy scrubs 
• High school diploma or equivalent
• Background check required – Level II
• Drug screening required