Patient Services Representative - BrookBeam Dental

Are you a compassionate and organized individual looking to make a positive impact in the dental field? Our bustling dental practice in Albany, NY is seeking a dedicated Patient Services Representative to join our dynamic team. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth and efficient experience from appointment scheduling to billing inquiries. If you thrive in a fast-paced environment and possess excellent communication skills, attention to detail, and a passion for helping others, we invite you to apply and become an integral part of our patient-centered practice.

Position Details:

Location - Lasting Impressions

Address - 399 Albany Shaker Rd, Albany, NY 12211

Full Time - Monday through Thursday, 8am to 5pm

Salary - $18/hr - $24/hr

Dental experience preferred

Requirements:

• High School Diploma/equivalent
• Dental and/or medical admin experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our full time Front Desk Representatives:

• Health Benefits
• 401K
• Continuing Education
• Vacation, sick days, and paid holidays

As a Front Desk Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.