Patient Services Rep II-Ambulatory care center - Nemours
Wilmington, DE 19803
About the Job
The primary function of the Patient Service Rep II is to provide clerical support to the various clinics. This support will include receptionist functions, scheduling walk-in appointments, confirmation and pre-registration, and statusing clinic appointments.
Essential Responsibilities:
1. Greets patients and families at the clinical setting in a caring/professional manner.
2. Completes the front desk function at the module.
3. Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public.
4. Confirms referrals/authorizations for the days' visit. Assists in obtaining authorization for ancillary services needed at the time of treatment.
5. Collects co-pays and any past due balances, and reconciles money at end of shift.
6. Monitors and ensures patient safety, cleanliness and security of module.
7. Ensures that all patients receive necessary information in clinics as to whom will be responsible for this care and how the clinic functions.
8. Responsible for accurate statusing of clinic appointments, differentiating between new versus recheck and no-show versus cancellation.
9. Checks status of patients waiting more than ten minutes and advises of clinical progress.
10. Maintains patient confidentiality.
11. Responsible for participating in departmental and hospital programs for quality improvement and working with department management to improve the services provided.
12. Participates in hospital-wide Risk Management Program concerning patient/visitor safety, incident reporting, etc.
13. Demonstrates computer competency - scheduling walk-in visits, appointments cancellation and order entry for clinical system.
14. Reports areas of concern to immediate supervisor.
15. Responsible for EOD (End of Day) Report and implementing Nemours's No Show Policy.
16. Responsible for maintaining appropriate inventory of clerical supplies.
17. Utilizes professionally appropriate communication skills for telephone conversations (tone,
volume, confidentiality, etc.
Position Qualifications:
High School Diploma or equivalent.
Previous experience in a hospital or physician's office setting.
Excellent interpersonal and communication skills.