Patient Services Rep-Bilingual - Signature Health, Inc.

Patient Services Representative - Bilingual

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

Our core values are the foundation of who we are:

• People First mindset where we honor our colleagues and patients
• Striving for Excellence in our work each day
• Can Do approach where we roll up our sleeves in response to opportunities and challenges

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits:

Full Time:

• Medical, Dental, Vision
• Robust earned paid time off program (PTO)
• 401k match
• Various Life Insurance Options
• Short- and Long-Term Disability (Not applicable for school-based employees)
• Federal Loan Forgiveness Program (available on eligible on roles)
• HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)
• Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career. Read below on how you can make a difference in our community and apply today!

SCOPE OF ROLE

Reporting to the Office Manager, the Patient Services Representative will provide excellent administrative support to Signature Health’s clinical and medical record functions. You will be successful in your role by creating an outstanding customer service experience when answering phone calls, greeting patients or families, conducting patient check-ins or scheduling patient appointments.

HOW YOU’LL SUCCEED:

• Demonstrate a friendly, courteous and welcoming first impression to patients and their families.
• Greet and check-in patients upon arrival and schedule or modify patient appointments.
• Use clear communication when interacting with patients, peers and colleagues.
• Provide administrative support to the office to include: scanning, emailing, faxing, and mailing.
• Assist in maintaining electronic health records according to medical record standards, regulations and Signature Health policies and procedures.
• Collect patient co-pays and account payments while balancing your individual collections.
• Respond to external phone calls in a respectful, professional, and courteous manner.
• Assist patients with payment questions related to Signature Health’s sliding scale as necessary.
• Create an efficient work space by maintaining your work environment in a clean and organized manner.
• Document all interactions with patients in accordance with CARF and Signature Health policies.
• Participate in all assigned, post discharge surveys, record completeness review, intake reports or other QA and utilization review activities
• Demonstrated fluency in communicating in English and other required language (i.e Spanish) verbally as well as in written form required. 
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform remote services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE:

• High School Diploma or equivalent required.
• 1 year office, customer service, or related experience required. Medical office experience preferred.
• Demonstrated fluency in communicating in English and other required language (i.e Spanish) verbally as well as in written form required. 
• Strong computer skills with proficiency in Microsoft Office applications

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work. 
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace.  After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administrative