Patient Services QA Coordinator - Conifer Revenue Cycle Solutions

JOB SUMMARY

The Patient Access Quality Assurance Accounts Coordinator is responsible for working Patient Access Question Status (QS) accounts, leading and managing quality assurance around identified risks, designing and implementing controls, recommending process improvement, and driving accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Completes Patient Access Question Status (QS) accounts based on work-list assignment
• Communicates with patients/guarantors, insurance companies and/or hospitals to resolve QS accounts
• Ability to take ownership of client issues and collaborate with internal business partners (Revenue Cycle) to drive process improvement to reduce QS
• Provide statistical data via reporting to Patient Access, Centralized Ops and other clients as identified
• Ability to foster and nurture client relations to drive process improvement

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Can detect errors and discrepancies and compile data.
• Meet minimum productivity and quality standards.
• Can apply effective interpersonal skills to customers and co-workers, third party vendors and hospital clients.
• Writes clearly and informatively.
• Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, generates suggestions for improving work.
• Ability to work in fast paced environment and adapt to changes quickly.
• Ability to work independently.
• Demonstrate ability to build strong working relationships with internal and external customers.
• Can use Microsoft Excel, Word, Outlook and PowerPoint.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school diploma or equivalent strongly preferred.
• Some college, 4 year college degree in Healthcare Administration, Business or related field preferred.
• 1-3 years of experience in healthcare administration with at least 2 years of experience in Patient Access and or Patient Access Quality Assurance strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

Compensation and Benefit Information

Compensation

• Pay: $15.80-$23.70 per hour.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.