Patient Services Coordinator (Student Health Services), Campus Life - Emory University

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description:

JOB DESCRIPTION:

• Responsible for the coordination, communication, and training of the patient service team for Student Health Services (EUSHS).
• Defines duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks.
• Provides continuity during the initial and ongoing training of employees within the patient services team for EUSHS.
• Provides ongoing performance feedback, addresses problems to new and existing employees.
• Assists with departmental work flow as needed, ensures timely registrations by staff, and cross-trains in other areas as needed.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Monitors daily/monthly collections, patient flow and wait times.
• Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution.
• Serves as point person for employee questions.
• Coordinates and/or leads team huddles, meetings and coordinates work flow.
• Obtains demographic and insurance information for preregistration/ registration on all patients.
• Communicates EUSHS financial policies to all patients.
• Identifies patients who require early financial counseling intervention.
• Collects on financial accounts as needed.
• Documents financial arrangements.
• Schedules procedures/follow up appointments.
• Ensures and reviews all demographic data for the EUSHS visit.
• Schedules procedures/follow up appointments in registration and scheduling software.
• Completes demographic and insurance verifications.
• Familiar with Advance Beneficiary Notice, precertification, medical code sets, Medical Terminology.
• Communicates with clinical providers, external physician offices, staff, and other departments.
• Other responsibilities include assigned procurement activities, charge order entry/adjustments, and customer concern resolution.
• Position requires self-motivated individual who can handle high patient volumes and fast pace.
• Assist with departmental workflow as needed.
• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Maintains knowledge of departmental applications i.e. Point n' Click, General Patient Registration (GPR), credit card devices, and other systems utilized by Patient Services.
• Works cooperatively with the EUSHS Finance and Business Operations leadership, other patient service representatives and leadership from other departments.
• In addition, is responsible for knowing/doing all aspects of the Patient Service Representative job duties. Performs other duties as required.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent, and three years of healthcare, customer services or related job experience preferred.
• Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• The following certifications are required to be considered: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative).
• Associate or bachelor degree may be accepted in lieu of certification requirements.
• Typing skills with a minimum of 35 wpm, have working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics, detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture:

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.