Patient Services Coordinator II - Axelon Services Corporation

Job Summary:
Pay Rate : 18$ to 22$ Per Hour
Shift hours : 9am-5pm M-F
Works cohesively with the Primary Care Provider to facilitate patients care plan, participating in daily huddles/monthly case discussions, facilitating appointments, coordinating information and continuing care requirements.

Essential Duties:
-Collaborates with other clinical staff, to resolve issues impacting patients care progression.
-Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
-Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.
-Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
-Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
-Provides recommendation for process/service improvement to promote patients satisfaction and address issues.
-Provide thoughtful and informative responses to patient while guiding them through their healthcare options.
-Maintain understanding of medical terminology and practices used within the hospital through further education.
-Performs other duties as assigned.

Skills:
Required Skills & Experience:
-Four (4)+ years of healthcare/customer service or other relevant experience.
Preferred Skills & Experience:
-N/A