Patient Services Associate - Executive Health - Ohio State University Physicians, Inc.

What is Executive Health?

Executive Health is a private physician practice where executives, community decision makers, friends of the university, and their loved ones come to optimize and maintain their health through annual physicals and intermittent primary care.

Our patients receive personalized, preventative care and health evaluations in a one-to-one environment where they have full attention from our team. The Executive Health culture is one built on compassion, empathy, integrity, respect, and teamwork. We expect every interaction to be customer centered with a goal of single contact resolution.

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

The Patient Services Associate is responsible for coordinating and providing patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, registration and check-in/out of patient, performing office functions, and handling patient payments as applicable.

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. 
• Position continually requires demonstarted poise, tact and diplomacy
• Independent judgement is required to plan, prioritize, and organize a diversified workload