Patient Service Specialist II - Steward Health Care

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit steward.org

Position Summary

This position is to function as a member of the administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Patient Service Specialist (PSS) must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

Key Responsibilities

Works close with providers to assist in delivering world class care to patients.

Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
Schedules patients' appointments and appropriate testing for patients as directed.
Follows scheduling rules and direct schedules patient visits in other SMG practices.
Performs pre visit planning daily for all upcoming scheduled appointments.
Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.
Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
Must be able to work independently with little supervision.
Adheres to all SMG policies.
Always uses discretion to ensure patient confidentiality.
Performs all other duties as requested.

Skills
Strong customer service excellence expected.
Excellent communication and interpersonal skills required.
Experience with EMR strongly preferred. (Athena a plus)
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience
High School Diploma or equivalent required.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.