Patient Service Representative - Women's Health - Cayuga Health System

Patient Service Representative - Women's Health

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Check in patients upon arrival
• Verify/update patient demographics
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures, or testing; send orders
• Take messages and triage phone calls

Required Skills and Experience:

• Schedule patient appointments
• Good time management and prioritization skills
• Good computer skills- Medent and Microsoft Office are utilized
• High school diploma or equivalent

Preferred Skills and Experience:

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful

Physical Requirements:

• Sitting-- 90%
• Standing-- 10%
• Reaching-- 50%
• Bending-- 20%
• Lifting-- must be able to lift 25 lb.
  

Location and Travel Requirements:

• Onsite
• 401 Cayuga Park Lane Ithaca NY
  

Pay Range Disclosure:

• $15.00 to $23.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.