Patient Service Representative - Eye Care Specialists

Join Our Team as a Patient Service Representative!

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want you to be the friendly face of our privately-owned practice!

About Us: We're a close-knit team committed to providing top-notch care and support to our patients. Our staff enjoys longevity in their roles, reflecting our welcoming, family-like environment. As a Patient Service Representative, you'll play a vital role in ensuring a seamless patient experience, from registration to education about benefits and payments.

Key Responsibilities:

• Welcome and register patients with a smile, ensuring their experience is smooth from the start.
• Schedule appointments, manage data entry, and process payments at the point of service.
• Educate patients about their benefits and assist with insurance verification and referrals.
• Handle a variety of administrative tasks, including transportation coordination and filing.
• Maintain accurate patient data in our practice management system and uphold company policies.

What We're Looking For:

• Exceptional Customer Experience: You understand and anticipate patient needs, going above and beyond to exceed expectations.
• Proactive Communicator: Keep the team informed, seek help when needed, and bring service challenges to light.
• Driven for Results: You're dedicated to continuously improving service delivery and finding innovative solutions.
• Efficient Team Player: Collaborate with colleagues across the organization, establishing strong working relationships.
• Adaptable: Embrace change with a positive attitude, welcoming new ideas and processes.
• Commitment to Growth: Recognize your strengths and areas for improvement, actively working to enhance your skills.

Physical Demands:

• You should be comfortable with a mix of sitting, standing, bending, and walking, and have the ability to communicate effectively in person and over the phone.
• Must be willing to travel to other facilities as needed.

Why Join Us? As a full-time employee, you'll enjoy a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401k
• Paid Time Off and Holidays
• Competitive Pay

Ready to Make an Impact? If you're looking for a fulfilling role in a supportive, family-like environment where you can contribute to the health and well-being of our patients, we'd love to hear from you! Apply today to become part of our dedicated team!