Patient Service Representative - Mobile Medical Team - New Horizon Family health Services INC

New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical, dental, and behavioral health care. 

Details:

• Under the direct supervision of the Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed on the MMT Mobile Medical Unit.  The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception.  This position receives incoming calls and routes appropriately, taking messages when necessary and forwarding them to the intended party in a timely, responsible manner.  This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

Education:

• Minimum of high school diploma or equivalent.
• Medical Office Training Certificate or relevant education and training beyond high school preferred.

Knowledge and Skills:

• Preferably two years’ experience in a medical office or other healthcare facility setting
• Demonstrates basic math computation skills
• Has the ability to speak and communicate effectively with co-workers, patients and the public
• Has the ability to understand and follow in detail both verbal and written instructions
• Exercises discretion and sound judgment when dealing with patients, visitors and co-workers
• Must have working knowledge of computer programs and professional construction of emails
• Must demonstrate the ability to accept responsibility as indicated
• Must be a motivated and enthusiastic learner
• Must present a courteous, tactful, and professional attitude and demeanor
• Must demonstrate the ability to work under stress and work well with others
• Follows NHFHS policies and procedures including personal visits and phone calls
• Must have legible handwriting, excellent spelling, and ability to speak clearly and in a grammatically correct manner