Patient Service Representative - Cayuga Health System

Patient Service Representative - CARS

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.

Roles and Responsibilities:

• Maintain client confidentiality at all times.
• Greet clients, collect payments and/or insurance information, and direct them using appropriate and respectful customer service skills.
• Complete the enrollment of new clients and obtain all necessary consents/documentation required per the regulations policy.
• Answer phones and transfer calls to requested provider or assist caller with needed information, retrieve detailed messages and relay to appropriate staff.
• Collaborate with interdepartmental services to verify patient demographics, procedural ordering, and service authorization.
• Coordinate with corresponding clinics to schedule all client appointments.
• Reconcile provider and schedules with procedural unit schedules and verify appropriate block utilization.
• Creates and organizes all aspects of patient charts, generates reports as requested, and maintains adequate levels of office supplies.
• Manage the operations of the front desk of the department, provide a welcoming forward-facing demeanor for all incoming outpatients and provider requests.
• Perform clerical tasks including but not limited to scanning and tracking of documents, as well as coordinating all incoming and outgoing mail.
• Serve as an effective member of the team, being helpful to others at all times.
• Other duties as assigned.

Required Skills and Experience:

• High School or equivalent experience
• Proficient in Microsoft Office suite
• Strong interpersonal skills with experience in customer service
• Good time management and prioritization skills

Preferred Skills and Experience:

• Previous medical office experience preferred
• College-level training/education in a healthcare support field preferred
• Previous EMR use/training helpful
• Experience in Electronic Medical Record Systems such as Meditech, Medent, and Epic.
• For CARS positions only, a basic understanding of addiction and chemical dependency treatment preferred.

Location and Travel Requirements:

• Onsite
• Position location to be determined

Pay Range Disclosure:

• $15.00 to $23.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.