Patient Service Representative- Full Time - Salus University

Salus University, founded as the Pennsylvania College of Optometry in 1919, today is a diversified, globally recognized professional academic center of learning that offers a wide range of degree programs in the professions of Optometry, Audiology, Physician Assistant, Public Health, Education and Rehabilitation for the Blind and Visually Impaired, Biomedicine, Occupational Therapy, Speech-Language Pathology and Orthotics and Prosthetics. Salus operates four clinical facilities in the Philadelphia area that provide highly specialized vision, hearing and balance, and speech-language pathology services. The University has more than 1,100 students, including PhD candidates, and more than 12,500 alumni worldwide. For more information, please visit www.salus.edu.

Salus University is seeking a skilled professional to fill the position of Full Time Patient Service Representative.

Primary Function: Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.

Principal Duties and Responsibilities:

• Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration insurance verification, checking in and checking out patients, collecting copayments
• Greets patient and obtains, verifies, updates and compiles all registration, demographic and insurance information required
• Answers telephone and provides information regarding fees, marketing and services
• Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments
• Cross-trained in various processes such as: Central Check In, Registration, Suite 5 - Specialty Services, Appointment Center, Pre-Registration, External and offsites
• Provides relief coverage, as needed
• Performs other related duties, such as special projects, as assigned

Education / Experience:

• High School Diploma or equivalent
• At least one (1) year experience with medical insurance and medical terminology
• Minimum one (1) year experience in a clerical position or equivalent formal training

Skills and Other Requirements:

• Excellent customer service skills a must - in person and on the phone
• Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records
• Excellent verbal and written communication skills
• Available to work evenings and Saturdays

• Knowledge of third party billing
• Experience using NextGen computer system
• Familiarity with Navinet

Hourly Rate: $20

Salus University is an Equal Opportunity Employer. Women/Minorities/Vet/Disabled are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to their race, color, national origin, sex, religion, veteran status, disability or other legally protected status.