Patient Service Representative FT - United Surgical Partners International

Treasure Coast Center for Surgery: is seeking a motivated Patient Service Representative, FT to join our team. Treasure Coast Center for Surgery is a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families.

Job Summary:

As a Patient Service Representative, you will be responsible for the following:

• Greeting and checking in patients, managing phones calls & voicemails while attending to patient needs and documenting patient interactions accurately into various software programs.
• Prioritizes and organizes work accordingly.
• Assist in scheduling procedures, insurance benefit & prior authorization verification, and other scheduling needs.
• Ability to use payer web tools and interacting with payer staff.
• Prepares patients estimate of procedures and calls/advises patients of financial liability and prepayment requirements while advising supplemental payment options.
• Confirm, enter, and/or update all required demographic data on patient and/or guarantor in software.
• Obtaining copies of insurance card & ID, ensuring all patient signatures are listed on all required registration documents and scanned into patient accounting system.
• Collect patient payments while accurately tracking utilizing money logs and noting patient account of transaction.
• Monitor, collect payment, and provide medical records for third party requesters.
• Printing, building, & scanning of all patient charts.
• Oversee and resolve all missing documents for billing.
• Maintains clean & orderly space at front desk and the waiting room.
• Other duties as assigned by leadership.

No Weekends/No Major Holidays/No Call Required

Education and/or Experience:

·High School Diploma / GED

·Two years of medical insurance verification, checking-in patients, and the ability to multi-task is required

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