Patient Service Representative (Front Desk Receptionist) - Forefront Dermatology

Overview:

Come join our team! We have an immediate need for a Patient Service Representative (Front Desk Receptionist) in our Wexford, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

Full Time: Monday-Friday

• Monday 7:45am-5pm
• Tuesday 8:15am-6:15pm
• Wednesday 7:45am-5pm
• Thursday 7:45am-5pm
• Friday 7:45am-5pm

Summary
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Here are just a few things we offer:

• Access to health, dental, and vision insurance

• Health Savings Account $500 matching contribution

• Eligible for PTO and Holiday pay

• Company paid life insurance and long term disability (full-time only)

• Access to voluntary short term disability insurance (full-time only)

• Access to additional life insurance

• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian

• 401K with employer contribution

• Profit sharing

• Employee discounts

• And much more!

Responsibilities:

Essential Functions

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications:

Education

High school diploma or equivalent is required

Knowledge, Skills & Abilities

• 1-2 years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.