Patient Service Representative - Boston Vision

Boston Vision is an academic private practice, at the vanguard of eye care and patient service. This position specifically requires bi-lingual Russian and English speaking Skills. Our other Patient Service Rep positions do not have this requirement. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and patient satisfaction can we deliver the best possible medical care.

Job Description

Boston Vision is seeking to hire an enthusiastic and motivated administrative professional to serve as our Patient Services Representative. Reporting primarily out of our growing Brookline location, the Patient Services Representative is the first point of contact between our patients and the practice. Under the supervision of our Director of Operations, our Patient Services team work diligently to provide the highest quality of service by assisting patients with scheduling appointments, maintaining patient records, tending to incoming phone calls, and checking patients in and out of appointments. Full time position, Monday-Friday, variation of 8:00am-5:00pm (Depending on opening and closing the clinic). Travel to our Wellesley Clinic is required (204 Worcester St, Wellesley, MA).

In addition to having an exceptional customer service skill set, the role of Patient Services Representative has a strong emphasis on being detail oriented as well as having the ability to practice effective communication, multitask, and problem-solve as needed.

Requirements

• Minimum High School Diploma
• Customer Service Skills
• Bi-lingual Russian and English Speaking and Writing Skills
• Basic computer skills, familiarity with Google Suite.

Additional Information

Boston Vision currently has 6 locations in the Metro-Boston area. We ask our staff to be open to assisting in other locations as the business demands. Additional mileage is reimbursed as a travel expense. Strong candidates should have the ability to provide situational leadership, exceptional diplomatic communication skills, and experience in handling difficult customer situations. Must be a positive and professional team player.

COVID-19 Precautions

• Virtual interview process offered
• Personal protective equipment provided
• Detailed social distancing guidelines in place

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