PATIENT SERVICE REPRESENTATIVE - BEEBE COORDINATED CARE CENTER - Beebe Healthcare

Why Beebe?:

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients, and a team focused on excellence.

Overview:

 Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks.

Responsibilities:

•  Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis. 
• Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents. 
• Accurately prepares required forms for completion, review, and/or signature by patients or patients' representative and ensures that each is explained and presented in a manner understood by the patient. 
• Receives and reviews medical documentation (to include records & referrals) and assists in the appropriate processing of these documents based on their scope & job duties. 
• Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications. 
• Facilitates patient and information flow by directing patients to correct locations and aiding as needed. 
• Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities. 
• Assists clinical staff and providers with clerical responsibilities when needed.
•  Assists in the daily workflow of the practice, including but not limited to opening procedures, chart preparation, lunch/admin time procedures, end of day procedures, and closing procedures.
• Understands how to utilize the EHR, DHIN (Delaware Health Information Network), Provider Portal, websites for insurance verification/eligibility and other systems as needed. 
• Understands HIPAA regulations for patients and other facilities and follows them. 
• Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc. 
• Assists in care and maintenance of office equipment, building, supplies and patient rooms. 
• Informs the manager by email of any work orders needed for equipment, computer-related issues, and/or maintenance issues. 
• Works in other BMG office locations and/or other shift times when needed. 
• Performs all other duties as assigned by manager/director. 

Qualifications:

Two years' experience in hospital/medical office environment with familiarity of registration and insurance.

 

Computer skills with attention to details. Familiar with medical terminology.

 

Ability to communicate with public in a courteous manner.

 

Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations.

 

Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.

Credentials:
Education:

High School Diploma or equivalent required

Entry:USD $16.50/Hr.Expert:USD $25.58/Hr.