Patient Service Rep (In Practice) - North American Dental Group

Grove Dental Associates - Downers Grove, IL

Patient Service Representative (In Practice)

Join Us in Transforming the Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Hours of Operation

Hours & Days vary 

Working 5 days and getting 40 hours 

"Some Saturdays" required - with day off during the week

No Sundays 

Our Patient Service Center is expanding! As a member of our team, you will…

• Receive/make a high volume of calls to schedule and assist patients for their next dental appointment
• Create patient charts on the computer
• Multitask when scheduling the patient with being able to review multiple applications at the same time on the computer
• Ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality.

The Skills We’re Looking for

As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include…

• High School diploma or equivalent.
• Minimum 2 years’ experience in a customer service or call center environment.
• The ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality.
• Excellent interpersonal, communication, and telephone skills establishing positive relationships.
• A stable employment history and history of consistent attendance.
• Dependability, flexibility, and commitment to providing exceptional service for patients.

Benefits Await!

We take pride in our ability to give our team members all the benefits they deserve. This is why we offer…

• A comprehensive benefits package including 401k
• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Constant opportunities for career growth and continuing education
• A professional and flexible atmosphere that allows for freedom and individuality – enabling our team to always strive to do what’s best for the patient

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.