Patient Service Coordinator - Strive Rehab

POSITION SUMMARY:

Location: 
7470 SW 60th Ave. Rd.
Ocala, FL 34476
This is not your average front desk, receptionist position – it’s so much more! Working as a Physical Therapy Receptionist at Strive! Physical Therapy can be a highly fulfilling job that allows you to not only have a positive impact on the patient’s experience, but also your coworkers’, and the results we achieve as a company.

At Strive! Physical Therapy every team member has a critical role to play in the success of our patients and our company. As a Patient Service Coordinator, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work. So, while you are stationed at the front desk, you will be making an impact on every patient’s care experience. Live the Strive! Values in every interaction, every day

Strive! Physical Therapy is Ocala's leading physical therapy provider, and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This position goes above and beyond the normal duties of a secretary or receptionist.

POSITION RESPONSIBILITIES:

1. Warmly greet every patient with eye contact, a smile, and a positive statement.
2. Manage all incoming calls, monitor daily changes of schedules and procedures to arrange appointments over the phone or in person, showing empathy for patients’ needs and limitations.
3. Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit.
4. Prepares documentation for patients in FOTO.
5. Conduct insurance authorizations and verifications; collect co-pays from patients. Balance front cash drawer daily, and other functions to assure front office runs smoothly.
6. Report no call no-show and cancellation of patients.
7. Offer a fond farewell, providing any pertinent information about their next appointment.
8. Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
9. Team player who is committed to excellence by assisting peers with general clinic maintenance and upkeep.
10. Review faxes, access the secure messaging, and the company system to process and update records in a timely manner.
11. Prepare copies of medical records, discharges, and maintain patient confidentiality.
12. Filing documentation and plans of care along with other clerical tasks.
13. Other duties as assigned by the billing manager.

1. Maintains regulatory requirements, including all state, federal, Joint Commission and Hospital Compliance Plan.
2. Maintains cooperative working relationship and good rapport with Medical Staff, hospital departments and staff and other organizations or entities related to hospital business.
3. Represents the organization in a positive and professional manner.
4. Communicates the mission, ethics, and goals of the organization at all levels of the organization.
5. Ability to communicate with all constituents (patients, families, peers, and other healthcare team members) clearly and effectively as needed for leadership, assessment, intervention, and professional development.  

• Minimum of 1-year front desk experience, and/or
• Minimum of 1-year medical office experience.
• Experience with insurance verification program or rehab hospital, preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a front office clerk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
• The employee must have the ability to read and write and to interpret a variety of instructions furnished in written, oral, electronic, diagram or schedule form.

Powered by JazzHR