Patient Service Center Greeter Representative - A+ Consulting, Inc.
Memphis, TN
About the Job
Quest Diagnostics seeks Patient Service Center Greeter who is responsible for all PSC (Patient Service Center) front office duties.
This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
May provide support at several locations.
Duties and Responsibilities
- Greet customers appropriately. Treat all customers in a courteous manner.
- Assists patients with kiosk sign-in, and ensures accuracy of same.
- Contacts clients to obtain patient orders.
- Handles customer inquiries.
- Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
- Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
- Demonstrates organizational commitment and values of Quest Diagnostics.
- Adheres to departmental and company policies.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
- Completes all required training.
- Assists with stocking of supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
Job Qualifications
Required Work Experience:
- One year customer service experience
Preferred Work Experience:
- Keyboard/data entry and PC experience
Knowledge:
- Medical Terminology helpful, not required
Skills:
- Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
- Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education:
- High School Diploma or Equivalent Required
Physical and Mental Requirements:
- Prolonged standing/sitting
- Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
- Talking
- Vision - requires constant mental visual attention to details.
- Walking
- Balancing Bending/Kneeling
- Pushing/Pulling
- Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
Source : A+ Consulting, Inc.