Patient Registration Representative - Apex Systems

Job#: 2022774

Job Description:

• Most of the rolewill be assisting in scheduling doctors’ appointments for patients and logging information within the EPIC healthcare system.
• This person could assist inassuring proper patient identification, verify insurance, scan, and retrieve documents.
• This role could also be helping patients check in for their appointments.
• Communication and customer service is something this candidate will need to excel in.
• Previous scheduling within healthcare is preferred.
• EPIC experience is a plus.

• The Patient Access Representative is often the first point of contact for our patients and therefore must represent the company with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and service standards.
• The Patient Access Representative will facilitate all components of the patients entrance into any facility.
• This position will require a high level of emotional intelligence and making a personal connection.
• The patient experiences vary broadly based on their medical needs and acuity.
• This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection.
• Selecting the correct patient from the master person index (MPI) is critical to patient safety.
• This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

• The responsibilities of this position include hospital registration and scheduling within multiple systems.
• Assures proper patient identification, registers, schedules, verifies insurance, scans, and retrieves documents within multiple systems.
• Validates that the order is complete, signed by the ordering provider, and the correct test is ordered.
• The attention to detail is essential to ensure accurate patient records.
• Strong communication skills are necessary to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.
• To comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.
• Each patient completes HIPAA acknowledgement.
• This position requires a higher level of independent thinking to solve complex issues.
• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients needs and being able to respond to them.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person or by phone.
• This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical and financial record by correctly selecting the correct from our MPI Working independently, this team member will consistently meet or exceed quality standards and serve as mentor for lesser skilled employees.
• The company has determined this is a safety-sensitive position.
• The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.